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Privacy Policy

Neilo Equipment Limited Privacy Policy

Neilo Equipment ( supplies people and businesses within New Zealand with machinery (and machinery parts and accessories) to purchase and also sells the services of machinery servicing. Neilo Equipment’s website, (and its accompanying website terms and conditions), and Neilo Equipment’s terms and conditions of trade are subject to this privacy policy (Privacy Policy).  By using the website or entering into a contract for services with Neilo Equipment you are deemed to have read, understood and accepted this Privacy Policy.

This Privacy Policy explains how Neilo Equipment may collect, store, use, and disclose any Personal Information that you provide to Neilo Equipment. Your engagement with Neilo Equipment (including, but not limited to reacting to any of Neilo Equipment’s social media content across Facebook, Instagram and Linked-In (whether included on Neilo Equipment’s branded social pages or those of other third parties), making an enquiry, doing business with or continued use of the website) provides your acknowledgement of, and agreement with this Privacy Policy. By using the website and/or doing business with Neilo Equipment, you consent to Neilo Equipment collecting, storing, using, and disclosing your personal information in the manner set out below.

Neilo Equipment reserves its right to change the terms of this Privacy Policy from time to time. Your continued use of the website or engagement of Neilo Equipment represents your agreement to be bound by any amendments to the Privacy Policy.



In this Privacy Policy, ‘Personal Information’ means information relating to an individual which can be used to identify that individual. Neilo Equipment may collect your Personal Information (including, without limitation, your name, email address, phone number, and postal address, areas of interest and other demographic information). Neilo Equipment collects Personal Information in order to conduct its business, to provide and market its machinery and services and to meet its legal obligations. If you do not provide Personal Information, Neilo Equipment may not be able to provide services to you.

Neilo Equipment uses LiveChat, Inc to provide the LiveChat function on the Neilo Equipment website. Any Personal Information disclosed using LiveChat may be used to provide customer support. Use of the LiveChat function may amount to cross-border disclosure by Neilo Equipment in accordance with the Privacy Act 2020. If this is the case, you consent to Neilo Equipment making a cross-border disclosure to LiveChat, Inc and accept and acknowledge that the Personal Information disclosed may not be accorded the same protection as provided for under New Zealand privacy laws. You can view more information here about how LiveChat, Inc uses and stores your Personal Information here.

When you share your email address on the website this information is stored by Neilo Equipment using MailChimp.  By sharing your email address, you consent to this (as well as any other Personal Information) being stored by MailChimp as well as on Neilo Equipment’s New Zealand based servers and cloud based storage. You can view information about how MailChimp uses and stores your Personal Information here.


Cookies - automated collection

When you visit this website, Neilo Equipment may use automated technologies (including, but not limited to usage monitoring software, cookies, pixels, web beacons, sessions and other tracking technologies, to collect and store certain information about your visit, including without limitation:

  1. The IP address and domain name used by your device to connect to the Internet;
  2. The operating system and the browser your device uses, and any search engine used to access this website;
  3. The date and time you are visiting and geographical area you a visiting from;
  4. The pages you visit;
  5. Your clicks and other activities on this website;
  6. The referring Website or other platform (if any) through which entered this website; and
  7. Any other information you expressly provide (such as your name and areas of interest).

Neilo Equipment uses cookies to retain your name and areas of interest if you provide this information on the website. These are first-party, persistent cookies.

This information will be used to customise the website for your use and in anonymized form to analyse how this website is being used. Except for the reasons set out in this Privacy Policy, Neilo Equipment will not disclose any such information except in anonymised and/or aggregate form.


Use and disclosure

Neilo Equipment will always use and disclose your Personal Information in accordance with this Privacy Policy, the Privacy Act 2020 and any other applicable privacy law.


Neilo Equipment will only use or disclose Personal Information that you have provided to it, or which it has obtained about you if Neilo Equipment:

  1. believes that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;
  2. believes that the use or disclosure is reasonably necessary to enforce any legal rights, it may have, or is reasonably necessary to protect the rights, property and safety of Neilo Equipment, it’s customers, or others; or
  3. is authorised, required or permitted by law to disclose the information.


Neilo Equipment may use or disclose Personal Information that you have provided to it, or which it has obtained about you, for any of the following purposes:

  1. to provide Neilo Equipment’s services;
  2. to process your Personal Information for Neilo Equipment’s own internal business purposes;
  3. to carry out transactions, such as customer billing and payments, employee transactions and customer transactions;
  4. to undertake credit management activities;
  5. for debt recovery purposes, which may also include disclosing information to debt collectors;
  6. to provide promotional information, advertising, marketing and newsletters in hard copy or electronic form, or information that Neilo Equipment reasonably believe may be of interest to you;
  7. to communicate with customers, potential customers, suppliers, staff, contractors and others;
  8. to comply with Neilo Equipment’s legal obligations, and to meet its reporting obligations as required by law.


Neilo Equipment will not sell, rent, or lease your Personal Information to third parties.

Neilo Equipment will only disclose your Personal Information to third parties who have agreed to treat your Personal Information in a manner consistent with this Privacy Policy.

By providing Neilo Equipment with your Personal Information, you consent to Neilo Equipment using and disclosing your Personal Information for the purposes contemplated in this Privacy Policy.


Storage and security

Neilo Equipment will ensure that the Personal Information it holds is protected (against loss, unauthorised access, unauthorised use, unauthorised modification, unauthorised disclosure, and other misuse) by such security measures that are reasonable for Neilo Equipment to undertake. This extends to Personal Information held or processed on Neilo Equipment behalf (such as in a cloud environment).


Rights of access and correction

You may request access to, removal of, or correction of, any Personal Information Neilo Equipment holds about you by contacting Neilo Equipment. Please notify Neilo Equipment of any changes to your Personal Information to ensure it is as up to date as possible.

To request access to, removal of, or correction of, your Personal Information held by Neilo Equipment, you should contact Neilo Equipment’s Privacy Officer whose contact details are set out at the end of this policy.


Third party content

This website may contain hyperlinks to third party websites. Neilo Equipment are not responsible for the content of any third party website or other related sites (including, but not limited to third party social media sites), or the way those sites collect, store, use, and distribute any Personal Information you provide. When visiting a third-party site from hyperlinks displayed on this website, Neilo Equipment encourage you to review the privacy policies and terms and conditions of the site/s in question, to ascertain how your Personal Information with be collected, stored, used and distributed. Neilo Equipment accept no liability for any engagement with or dealings between yourself and any third party or advertiser.


Unsolicited electronic messages - approval

To the extent you provide Neilo Equipment with an email address, you agree that Neilo Equipment may send you commercial electronic messages. You can request to be removed from Neilo Equipment’s  mailing list at any time and Neilo Equipment will comply with your request for removal. To request to be removed from a mailing list, click ‘Unsubscribe’ in the footer of an electronic message. If you do not see this, you can contact Neilo Equipment’s Privacy Officer to action this via email, phone, or by physical mail. See the ‘Contact Us’ section for these contact details.


Digital and Behavioral advertising - approval

Through your engagement with Neilo Equipment and use of the website you agree that Neilo Equipment may directly market its services and products to you using targeted advertising and marketing communications on digital platforms including but not limited to Google Facebook, Instagram and Linked In.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by changing your preferences on the below websites:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

You can also opt out of third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page at: or control the use of device identifiers by using their devices settings: 


Changes to this policy 

Neilo Equipment reserve the right, at its discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on Neilo Equipment Website within this Privacy Policy section. Please check this Privacy Policy regularly for modifications and updates. By continuing to use Neilo Equipment’s website or providing Personal Information after Neilo Equipment publish changes to this privacy policy, you agree to be bound by any revision or amendment of this privacy policy.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact Neilo Equipment by e-mail at, by phone 0800 000 465 or by mail using the details provided below:

Neilo Equipment

Attention: Privacy Officer

5 Kelvin Grove Rd

Kelvin Grove

Palmerston North


New Zealand